Category: Community & Creators
The part of social media that is other people: comments, DMs, creators, moderation.
Most of the work that decides whether a social presence is any good happens after the post goes out. This section covers comments treated as a channel rather than an afterthought, moderation policies that survive a real incident, what creators actually want from a brand partnership, and what you may and may not repost.
Practitioners are named and quoted on the record, and the time this work takes is stated in hours rather than implied. No influencer rate-card listicles, no creators-to-follow roundups, and nothing that treats a community as a growth hack.
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Applause and conversation are not the same channel
Replies received per like received across 31 public accounts over 90 days. A 35-fold gap between the account…
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45,026 posts, 78 replies to another human
Ninety days of 55 public brand and publisher accounts, with every reply traced to the account it answered.…
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How fast brands actually reply to Instagram comments, and what you can promise
Brand response time on public social comments gets promised far more often than it gets measured. On 2026-08-29…
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Embedding, resharing, re-uploading: what the platform documents actually say
Seven platforms’ terms, embed documents and help pages on reusing someone else’s content, quoted with retrieval dates: what…